Demo
Joy
Joy is on · answers on 6 of 6 channels
Joy, last 30 days
Channels
Texts
Instagram messages
Facebook messages
Calls
Web chat
Text back after a missed call
Calls use Joy’s voice through ElevenLabs: 186 of 1,200 minutes on your Pro plan this month. Text back after a missed call still covers any call she can’t take. See the connector
Hours she works
- Replies
- Answers any time; starts new texts 8 am to 9 pm
- Salon open
- Tue to Sat, see Brand Hub · Hours
- Texts she starts
- 8 am to 9 pm only. Nothing she starts goes out in quiet hours (9 pm to 8 am).
- Consent
- Joy only texts people who agreed to appointment texts, never between 9 pm and 8 am, and stops the moment someone replies STOP.
When Joy stops and asks a person
Who gets notified
The guest is told “I’ve asked the team” and Joy stays quiet in that thread until someone replies.
Follow-up sequences
New-lead follow-up6 steps
DayMessage
Day 0Thanks for reaching out to Marlow & Finch. What are you hoping to book?
Day 1Just checking you saw our message. We have a few openings this week.
Day 3Here are two times that suit most people for {service}.
Day 5Still thinking it over? A free consult can help you decide.
Day 8We are holding your spot until Friday if you would like it.
Day 13Last note from us. Reply any time and we will pick it back up.
Win-back3 steps
DayMessage
Day 0Hi {first}, it has been a while. Want us to find you a time with {stylist}?
Day 7We have openings next week for {service}. Shall I hold one?
Day 21Last check-in from us. Your $20 welcome-back offer ends soon.
Post-visit review request2 steps
DayMessage
Day 0Thanks for coming in today. If you loved it, a quick review helps a lot: {link}
Day 3No pressure, but if you have a minute, a review would mean a lot: {link}
No-show rescue2 steps
DayMessage
Day 0We missed you today. Everything okay? Reply and we will find another time.
Day 2Want to rebook? We can hold a time this week.
Everything Joy did, with the reason
Handed Noah to the teamWants a group booking for a party of 6Today 9:21 amHanded Priya to the teamMissed call with no voicemail, and the number is a repeat callerToday 9:05 amHanded Anika to the teamAsked about a refundToday 5:18 amHanded Kiran to the teamWants a group booking for a party of 6Today 4:48 amHanded Amara to the teamThe price of a toner on top is not in Brand HubYesterday 8:18 pmOffered Jordan two times for hair extensionsOpen chairs matched the stylists who do this serviceYesterday 4:13 pmReplied to Jordan about hair extensionsFirst reply inside the speed-to-lead windowYesterday 4:07 pmReplied to Noah about bridal trialFirst reply inside the speed-to-lead windowYesterday 3:35 pmHanded Chloe to the teamWants a consult before bookingYesterday 3:33 pmDid not text GraceNo text consent on file. Joy waits for them to message firstYesterday 1:48 pmHanded Odette to the teamWants a consult before bookingYesterday 1:20 pmHanded Wen to the teamAsked to move an existing appointmentYesterday 11:17 amOffered Ivy two times for gloss & toneOpen chairs matched the stylists who do this serviceYesterday 10:53 amReplied to Ivy about gloss & toneFirst reply inside the speed-to-lead windowYesterday 10:47 amHanded Alicia to the teamAsked about a refundYesterday 9:16 amHanded Yara to the teamAsked to move an existing appointmentYesterday 6:37 amDid not text RemyNo text consent on file. Joy waits for them to message firstOct 7 7:43 pmReplied to Odette about balayageFirst reply inside the speed-to-lead windowOct 7 6:36 pmReplied to Yara about bridal trialSent after hours so the lead did not wait until morningOct 6 11:57 pmDid not text AnikaNo text consent on file. Joy waits for them to message firstOct 6 8:31 pmReplied to Chloe about hair extensionsSent after hours so the lead did not wait until morningOct 6 8:20 amOffered Ines two times for bridal trialOpen chairs matched the stylists who do this serviceOct 4 8:37 pmReplied to Ines about bridal trialSent after hours so the lead did not wait until morningOct 4 8:31 pmOffered Sage two times for cut & styleOpen chairs matched the stylists who do this serviceOct 4 8:15 pmReplied to Sage about cut & styleSent after hours so the lead did not wait until morningOct 4 8:09 pmOffered Anika two times for blowoutOpen chairs matched the stylists who do this serviceOct 3 10:38 pmReplied to Anika about blowoutSent after hours so the lead did not wait until morningOct 3 10:32 pmOffered Tasha two times for cut & styleOpen chairs matched the stylists who do this serviceOct 3 9:33 pmReplied to Tasha about cut & styleSent after hours so the lead did not wait until morningOct 3 9:27 pmOffered Yara two times for gloss & toneOpen chairs matched the stylists who do this serviceOct 3 8:19 pmReplied to Yara about gloss & toneSent after hours so the lead did not wait until morningOct 3 8:13 pmOffered Dana two times for balayageOpen chairs matched the stylists who do this serviceOct 3 4:47 pmReplied to Dana about balayageFirst reply inside the speed-to-lead windowOct 3 4:41 pm
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Voice and personality
Voice
WarmConciseExpertReassuring
Edit tone chips in Brand Hub.